Delivery and Returns
Items purchased in the Showroom can be exchanged within 14 days of purchase but all sales are final and we cannot offer refunds on items purchased in store.
Items purchased online are exchangeable for alternative sizes within 14 days of receipt so long as they are in an unused condition and in their original packaging. Alternatively, PetLondon will issue you with a credit note.
Returned goods should be returned by recorded or registered post addressed to our current trading address as shown on this site, as we cannot be held responsible for losses on the postal system.
If your item is faulty, you will be offered a full refund. If you are unhappy with the size/style, we can either offer you a full value exchange or credit note or a refund.
Please note that postage costs are not refundable. We strongly recommend that all toys, and particularly those that contain squeaks, should be given to pets only under supervision.
The exception to this is food products. For health and safety reasons these are not returnable.