How do I redeem my gift voucher?
Using a gift voucher could not be simpler. If shopping online, add your chosen items to your cart and then upon checkout enter the coupon code. You can also use vouchers when shopping at the showroom. Please note that no cash back can be given on gift vouchers and they are valid for 12 months. Must I buy online?
No, if you prefer you can ring in and place your order with our sales team on 020 7580 7580. The office is open Monday-Friday 10.00am-6.30pm. Do you sell wholesale?
Yes we do, please visit our wholesale web-site and complete an application. Do you deliver abroad?
PetLondon delivers all over the world. These destinations may incur additional delivery charges. Please telephone us on +44 207 580 7580 or email to get a quote for a specific order. Please note that International orders may be subject to import duties and taxes. How to measure your dog?
Please note that our sizes may sometimes sound a little confusing because we have items for the tiniest of dogs. Dogs come in many different shapes and sizes so please measure your pet carefully. However, on average:
Small (8") is a Chihuahua
Medium (10") is a small Yorkshire Terrier
Large (12") is a Jack Russell
X-Large (14") is a West Highland Terrier or a Lhaso Apso
XX-Large (16") is a Spaniel
3L (18") is a Staffordshire Bull Terrier
4L (22") is a Border Collie
5L (24"+) Labrador
Please refer carefully to the sizing information on the product pages and remember that length from neck to tail is the most important factor when choosing a size. How do I cancel an order?
You may cancel an order at any time before it has been dispatched provided it is a non-personalised item. To cancel an order this must be done in writing, by email to firstname.lastname@example.org stating your order number and the items being cancelled.