Terms and Conditions
This website is owned and operated by PetLondon Trading Ltd.
All content on this website is owned by or licensed to PetLondon Ltd and is protected by intellectual property laws including (as applicable) trademark and copyright. You may view, use, download or store the material on this website for personal use only. Commercial use or re-distribution / re-publication is prohibited without our advance written agreement. PetLondon Ltd reserve all other rights.
The information on this website is given in good faith for general information purposes only, and may be out of date or subject to revision or withdrawal at any time. PetLondon Ltd give no warranty as to its completeness or accuracy. It does not constitute any form of advice or recommendation - specialist or technical advice should be sought in relation to any particular circumstance or problem.
Please note that colours may not be reproduced on screen 100% accurately given the variations between different types and makes of screen. However, we will endeavour to recreate the colours on the website as closely as possible, given the current technology available.
Nothing on this website is intended to or shall form an offer by PetLondon Ltd to enter into any contractual relationship. Any order you place via this website for goods shall be construed as your offer to buy those goods on our conditions of sale.
You agree not to mis-use this website in any way including in any illegal or criminal way; in any way which would give rise to civil liability for PetLondon Ltd; or in any way which would be technically harmful to the website or to PetLondon Ltd's systems (in all cases, in any jurisdiction in the world).
Making a purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
The material on this website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, PetLondon Ltd excludes all representations, warranties, conditions and other terms which but for this legal notice might have effect in relation to this website.
Except as set out in the paragraph below, PetLondon Ltd will be under no liability to you whatsoever whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, damage or direct loss, indirect loss or consequential loss (all of which terms shall include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus, worm, trojan horse, logic-bomb or other malicious program.