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Privacy Policy

This Privacy Policy explains why we collect personal information about people who visit our website, how we use it and the conditions under which we may disclose it to 3rd parties.

By using The PetLondon website, you’re agreeing to this Privacy Policy.

What information do we collect from you?
We obtain information about you when you place an order, contact us or if you register for one of our newsletters. This information we may collect includes your name, address, email address and the details of products ordered.

We may also collect data recording your IP address and the pages you viewed when you visited our site using Google Analytics.

If you completed an order and paid using a credit card these details are not held by us but are collected by our third-party payment providers.

How is your information used?
We gather this information to allow us to process any orders you may make. We will use your contact details only to let you know of any delays or problems with your order.

We may also use aggregate information and statistics for the purposes of monitoring website usage to help us develop our website and services.

We will only share your details with 3rd parties like our couriers when it is necessary and only in connection with the delivery of your order.

Your consent
By submitting your information you consent to the use of that information as set out in this policy.


If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

We will not contact you for marketing purposes by email unless you have given your prior consent.

You can change your marketing preferences at any time by contacting us via our contact page or clicking the link at the bottom of a recent newsletter.

Use of 'cookies'
The PetLondon website uses “cookies” which enable's you to use the shopping cart, these “cookies” also allow us to monitor the traffic on the site so we can identify popular products or pages, buying trends and shopping cart drop out rates.

It is possible to disable the use of “cookies” in your browser but by doing so you will be unable to buy any products from the PetLondon website as “cookies” are an essential tool required to make the site work.

The cookies used on the PetLondon website have been categorised based on the guidelines found in the ICC UK Cookie guide.

Category 1 - Strictly Necessary Cookies
These “cookies” are essential to enable you to browse the PetLondon website. Without these “cookies” you will be unable to add any products to the shopping basket, be returned to the last page you viewed after entering the checkout, use the back button in the browser or view “Recently Viewed Products”.

Category 2 - Performance Cookies
These “cookies” collect anonymous information about how you use the PetLondon website. We use this data to optimise the PetLondon website and make it easier for you to use. We can track the drop out rates in the checkout which allows us to identify any problems which will stop you from placing an order.

Category 3 - Functionality Cookies
These “cookies” allow the PetLondon website to remember the choices you make while browsing.

New European Union regulations mean we now have to ask explicitly for your permission to store your details in a cookie or use it for tracking purposes while you view the PetLondon website.

If you do not agree to your details being stored in a cookie you must leave the PetLondon website immediately.

If you continue without changing your settings, we'll assume that you are happy for your details to be stored in a cookie.

A cookie is a message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site.

It is possible to switch off cookies in your browser settings but this may stop you from being able to place an order or loss of functionality when using our website.

Review of this Policy
This Privacy Policy was last updated in May 2018.